Introduction
Not many corporate success stories are as grounded and compelling as the journey of Claude Edward Elkins Jr. Rising from a railroad brakeman to become the Executive Vice President and Chief Commercial Officer at Norfolk Southern Corporation, his career is a powerful illustration of dedication and hands-on leadership.
Elkins’ story is not just about climbing the corporate ladder; it’s about a deep understanding of an industry from its most fundamental level. It showcases how hands-on experience, combined with strategic education and a disciplined mindset, can forge a uniquely effective leader in the complex world of freight transportation.
Roots in Southwest Virginia
The story of Claude Edward Elkins Jr. starts in Southwest Virginia, a region where the values of community and hard work run deep. His Appalachian upbringing instilled a formidable work ethic and a sense of responsibility that would define his future.
As a “Jr.,” he carries a name that signifies a link to his family’s heritage and a bridge between generations. This foundation of character was instrumental in shaping the resilient and grounded leader he is today.
Military Foundation and Educational Pursuit
Prior to his railroad career, Elkins honed his discipline and integrity in the United States Marine Corps. The mental toughness gained from his military service provided a crucial foundation for the high-stakes environment of corporate leadership.
After his time in the Marines, Elkins focused on building a strong educational base. He earned a Bachelor’s degree in English from the University of Virginia’s College at Wise, a field that sharpened his communication and analytical abilities. He then pursued an MBA from Old Dominion University, concentrating on Port & Maritime Economics to gain a strategic perspective on global trade.
His dedication to continuous growth is further highlighted by his participation in executive programs at institutions like Harvard Business School. This unique combination of a liberal arts background, advanced business knowledge, and specialized logistics training shaped him into a remarkably versatile leader.
Starting from the Ground Up
His journey at Norfolk Southern began in 1988, not in an office, but on the tracks as a road brakeman—one of the most physically demanding jobs in the industry. This frontline role provided him with an unfiltered, firsthand education in railroad operations, learning the business from the ground up.
From there, he methodically worked his way through the operational ranks, taking on roles as a Conductor, Locomotive Engineer, and Relief Yardmaster. This invaluable hands-on experience gave him a level of credibility and deep operational insight that is rare in the executive suite. It was in the field, not the boardroom, where his leadership style was first forged.
Climbing the Commercial Ladder
With a deep understanding of operations, Elkins transitioned to the commercial side of the business. For nearly two decades, he focused on intermodal marketing, becoming an expert at aligning Norfolk Southern’s vast capabilities with the complex needs of customers, from global shippers to local port authorities.
His track record of success led to a steady ascent up the corporate ladder. He was named Group Vice President of Chemicals Marketing in 2016, followed by a promotion to Vice President of Industrial Products in 2018. These leadership roles tested his ability to navigate volatile markets and complex supply chain challenges, further proving his strategic agility.
Executive Leadership at Norfolk Southern
His career culminated in his December 2021 appointment as Executive Vice President and Chief Commercial Officer. In this top-tier role, he oversees Norfolk Southern’s entire commercial strategy, which includes the critical Intermodal, Automotive, and Industrial Products divisions.
What truly defines his executive leadership is the rare ability to connect high-level corporate strategy with the realities of day-to-day railroad operations. This dual-focus perspective allows him to drive commercial growth while maintaining operational integrity, cementing his status as a key leader in the freight transportation sector.
Beyond the Boardroom
Elkins’ influence is not confined to the railroad industry. He is a prominent community leader, serving as the Vice Chair of the Georgia Chamber of Commerce, where he plays a key role in shaping statewide economic and business advocacy efforts.
Furthermore, he contributes his expertise to the broader industrial landscape through board positions with the National Association of Manufacturers and the TTX Company. This deep commitment to service underscores his philosophy that leadership is about contributing to the well-being of both the community and the industry at large.
Leadership Lessons and Legacy
The career of Claude Edward Elkins Jr. provides a masterclass in modern leadership. His path highlights the immense value of starting at the entry-level, mastering every aspect of a business, and earning authority through proven competence and relentless hard work.
His story serves as a powerful blueprint for what authentic corporate leadership can look like. It shows that the most impactful leaders are often those who have risen through the ranks, as they possess an intimate understanding of the challenges their teams face. They lead not by decree, but by example, inspiring others with a vision that is both ambitious and grounded in reality. Ultimately, his legacy is one of unwavering integrity, quiet resilience, and a profound commitment to excellence.
